Volunteer nurse Ms Lai Wing-kun, Joyce said every patient has the right to receive the best possible treatment. Taking on the full responsibility of caring for her patients, Ms Lai pays great effort in caring for the sick and injured with the aim of alleviating their sufferings. Her respect for the patient's right to respectful care motivates her to volunteer for humanitarian work.

In 1994 Ms Lai started her voluntary humanitarian services. Her first task was volunteering for a mission organized by Operation Concern which is a charity organization. During the mission, she joined forces with medical professionals and other volunteers to provide orthopaedic surgeries to orphans and poverty stricken individuals in remote areas, like Xian and Guizhou, China. Until now, Ms Lai returns to the Mainland at least once every year to provide free medical care to the needy. Every time, she stays with her patients for about 10 days.

Her kindest volunteering efforts intensified in 2009 when Ms Lai joined the Hong Kong Red Cross overseas volunteer missions to treat the injured of the Sichuan Earthquake. Since then, she returns to Sichuan every six to eight weeks to help surgeons during operations, and provide training to local nurses.

Ms Lai makes sure that all operations run smoothly. Before each surgery, she checks and prepares the necessary tools
and equipment. After the surgery is over, she must check on all surgical instruments again. Ms Lai demonstrates to local nurses on how to maintain surgical equipment. She also helps purchase new medical instruments. Despite a demanding and time consuming workload, she keeps on upholding a caring and professional attitude to help doctors deliver the most appropriate surgeries to patients.

Safeguarding patients' dignity is her other mission. When she first volunteered in the Mainland, Ms Lai discovered that their medical personnel have weak awareness of protecting patients' privacy. To enhance awareness of patients' privacy, Ms Lai and her team actively promote patients' privacy in the Mainland. She also teaches medical staff to draw curtains around patient's bed area, and to cover the patient's body during surgery. Her initiatives aimed at raising professional standards of medical staff, and increasing patients' self-defense awareness.

In future, apart from maintaining her active volunteering work, Ms Lai will keep on encouraging others to volunteer. She hopes that with more people volunteering, the humanity's spirit and behavior will spread to every corner of the society.